I mentioned all the Water we had come in through our "new-er" windows.
Well, we heard from the makers rep.
They called on Friday to set up an appointment. And to get on my wrong side.
Nothing gets me going more than a representative for ANY company or business that starts a call off by sounding like you were putting them out of their way.
Rep: Hello. Mr. Dude. This is *yawn* Rep for the windows.
Me: Hello. Thanks for calling so quickly.
R: Yes. Great. Now, *condescending tone voice* has anyone come out to check, and make sure, the water isn't coming from some other, source? Other, than the windows? (comma's added to show the pauses in the conversation. I think it was meant to drive home a point...didn't work...just torqued me off more.)
M: Yes. Our contractor, who by the way, is the one who called you in the first place, sent one of his people out to check the problem. He was the one who determined you needed to be called.
R: *less than thrilled* Oh. I see.
M: (somehow I don't think so...that would take some actual thought and caring on your part)...(you have no idea how badly I wanted to say that)
R: W-e-ell. We can have someone out on the 19th. You will need to be at home to let them in at 3:30.
M: (I'll NEED to be home...?) No. I can't promise anyone will be home at that time on that day.
R: Well, someone will need to be. Our men like to get started early so they can be finished on time to go home.
M: For your men to go home on time means I will have to leave work early so you can correct a problem with your product. I can be home by 4 though.
R: (moment of silence as if to imply.."Yeah, so?") Well, that would be inconvenient for them. They may not be able to finish in such short time.
M: Then, they could come back the next day, and finish.
Anyway, the conversation was a bit longer than that. But it still irked me. This person sounded so put out and out upon about having to handle this problem.
Anyone in customer relations should know you always try to sound upbeat and interested when talking to a customer. Whether it be for a sale, or for a problem, that customer should be your only concern. At least sound that way.
I'm planning on talking to our contractor about this. Possibly even the window maker this person is supposed to be representing. That kind of representation any company can live without.
On a mean note, I look forward to doing battle with this person again.
Hey! They started it.
Twits happen.
yeah, he was probably trained by "twits are us" there are many of them about. like you to think you caused the problem.
Posted by: bod | July 16, 2007 at 02:47 PM
yeah, he was probably trained by "twits are us" there are many of them about. like you to think you caused the problem.
Posted by: bod | July 16, 2007 at 02:49 PM
WOW!! I look forward to hearing more about this battle.
Posted by: CK | July 18, 2007 at 10:28 AM
Let's hope they actually show up and do something! Good luck - I agree with CK -- looking forward to the next installment.
Posted by: martie | July 18, 2007 at 11:12 PM